Frequently Asked Questions
Everything you need to know about your NakedMD experience.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Are your products cruelty-free?
Yes, at NakedMD, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping options to more countries in the near future.
How can I track my package?
Once your order has been dispatched, we will email you a link to your tracking information. You can also track your order directly through our website using your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.